Average Salary Projection
Technical Support Manager
You Can Earn
1st Line Support Technician
Average salary for an
You can earn an average of £24,482.59 a year
Career Questions Answered
What skills do I need to become an IT Support Technician?
You will need to show the following combination of skills:
Soft skills include:
- Interpersonal skills
- Analytical thinking
- Problem solving
- Attention to detail
- Excellent communication skills
Technical skills include:
- Up-to-date knowledge of technology
- In-depth understanding of software and equipment customers/employees are using
- Program knowledge – Microsoft, Linux and Cisco
The technical skills for each IT Support Technician position will vary depending on what the employer expects from you. The technical level of IT support and the level of job role you are applying for will also vary and advanced skills may be required.
Do I need to have a degree?
While some employers prefer a degree or IT-related qualification, it is not always required to work in this role. However, basic IT skills are needed to pursue a career as an IT Support Technician. You could also undertake specialised courses to build your knowledge in IT and networking.
Online courses are becoming an increasingly popular route to IT careers. They allow you to gain internationally recognised certifications from the comfort of your home and in a timescale that suits you. Courses such as the CompTIA IT Fundamentals, CompTIA A+ and Microsoft courses will provide you with the desired knowledge and skillset to become a successful IT Support Technician.
For those who are new to IT, we have the ideal course package for you, Become an IT Support Technician.
What is the typical work environment for this career?
As an IT Support Technician you will typically be office-based, working Monday to Friday on average 35-40 hours per week. However, you may be expected to work extra hours in order to finish a job.
Due to the nature of the work, you may be expected to work shifts or be on call should any major incidents arise. You will be expected to work as fast as you can to minimise disruption to the business.
What are the daily responsibilities for an IT Support Technician?
As an IT Support Technician you will be responsible for the following daily tasks;
- Setting up new equipment
- Upgrading existing systems
- Training people on new systems
- Conduct electrical safety checks on electrical equipment
- Fixing faulty equipment
- Servicing equipment; printers and IT networks
What is the career path for an IT Support Technician?
To begin your career as an IT Support Technician you will start in an entry-level role such as Junior IT Support Technician. Once you have gained experience and put all your knowledge into practice you can then progress to an IT Support Technician. Beginning your career in IT as a support technician is a great stepping stone to move into other areas of IT, such as programming, technical sales, systems administration or IT training.
With 10 to 15 years’ experience you can advance into a Technical Support Manager. In this position you will be supervising the work of a team of support staff, planning maintenance schedules and managing complete operational support.
If you decide to work within a large organisation you may be able to move into a specialised area dealing with more complex technical environments.