Customer Experience (CX) Certificate

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Customer Experience (CX) Certificate

Course Information

Customer Experience (CX) Certificate

Course Details

Certification: Associate Certificate in Customer Experience (CX)
Vendor: Digital Marketing Institute
Course prerequisite: There are no entry requirements for this qualification
Study time: 8 hours

Exam Details

The assessment is a 60 minute online exam, with 40 multiple choice questions. You can take this in the comfort of your own home.

Successful completion leads to an Associate level certification.

Career Path Opportunities

  • CX Executive
  • Customer Service Executive
  • Customer Success Manager
  • Digital Marketing Manager
  • CRM Manager

What's Included

  • Customer Experience (CX) course
  • 12 months unlimited access
  • Tutor support with a qualified tutor
  • Learner support from a dedicated team
  • Career support

Why Learn With Us

Let us help you become the best you can be.

Career Support

Students receive access to our recruitment resource pack which includes our CV review guide, enabling you to showcase your new skills.


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Student Support

Our dedicated student support team is only a phone call or email away, to answer your questions and help you prepare for exams.


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Flexible Finance

Our 0% interest finance plans are fully flexible and range from 6 to 12 months, allowing you to enrol on your course with complete peace of mind.


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Partnered with Leaders

We partner with the world’s leading course providers to make sure you have high-quality learning materials that will accelerate your learning.


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Expert Team

Our team undergo daily training for the latest updates and demands in the industry, to help find you the perfect role to begin your career.


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Get This Qualification On Your CV

Transform your career today

90% of DMI members say their course has had a positive impact on their career

Course Curriculum

Customer Experience (CX)

1
Associate Certificate in Customer Experience (CX)
  1. Customer Experience: Agility and the Changing Nature of Customers
  2. Designing CX: Placing the Customer at the Centre
  3. Optimising CX: Authenticity and Involving Customers
  4. Measuring CX: Data, Metrics and Visualisation

Why Get Qualified?

Gain new skills and knowledge

Thinking ahead and learning the skills needed to move forward in your current career path will mean you are more likely to be considered for future roles.

Gain credibility early in your career

A certification from ITonlinelearning shows prospective employees that you have the right skills and credentials needed to succeed in your career.

Increase your opportunity for promotion

Gaining the right set of qualifications will increase your chances of moving up the career ladder, giving you the opportunity to increase your salary.

Average Salary Projection

HIGH
Source: Adzuna
Average Salary
CX Executive
£44k
Average Salary
You Can Earn
£38k
Average Salary
Digital Marketing Manager
£45k

Salary Projection

Average Salary

CRM Manager

£38k

You can earn an average of £38k a year

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