The Customer Experience (CX) short course is accredited by the Digital Marketing Institute. It is a globally recognised certification that provides you with the skills and knowledge to apply best practices in customer experience. In this course you will learn how to evolve with the changing nature of customers, the fundamentals of customer experience, how to design an excellent customer experience, the art of persuasion, gather customer feedback and adapt to their needs, and how to measure, track, report and present your performance results.
DMI Customer Experience (CX) Certificate
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Course Overview
Course Information
Customer Experience (CX) Certificate
Course Details
Certification: Associate Certificate in Customer Experience (CX)
Vendor: Digital Marketing Institute
Course prerequisite: There are no entry requirements for this qualification
Study time: 8 hours
Exam Details
The assessment is a 60 minute online exam, with 40 multiple choice questions. You can take this in the comfort of your own home.
Successful completion leads to an Associate level certification.
What's Included
- Customer Experience (CX) course
- 12 weeks unlimited access
- Tutor support with a qualified tutor
- Learner support from a dedicated team
- Career support
Career Path Opportunities
- CX Executive
- Customer Service Executive
- Customer Success Manager
- Digital Marketing Manager
- CRM Manager
Become a Member & join the global community
Why Learn With Us
Let us help you become the best you can be.
Career Support
Students receive access to our recruitment resource pack which includes our CV review guide, enabling you to showcase your new skills.
Student Support
Our dedicated student support team is only a phone call or email away, to answer your questions and help you prepare for exams.
Flexible Finance
Our 0% interest finance plans are fully flexible and range from 6 to 12 months, allowing you to enrol on your course with complete peace of mind.
Partnered with Leaders
We partner with the world’s leading course providers to make sure you have high-quality learning materials that will accelerate your learning.
Expert Team
Our team undergo daily training for the latest updates and demands in the industry, to help find you the perfect role to begin your career.
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Course Curriculum
Customer Experience (CX)
1
Associate Certificate in Customer Experience (CX)
- Customer Experience: Agility and the Changing Nature of Customers
- Designing CX: Placing the Customer at the Centre
- Optimising CX: Authenticity and Involving Customers
- Measuring CX: Data, Metrics and Visualisation
Why Get Qualified?
Gain new skills and knowledge
Thinking ahead and learning the skills needed to move forward in your current career path will mean you are more likely to be considered for future roles.
Gain credibility early in your career
A certification from ITonlinelearning shows prospective employees that you have the right skills and credentials needed to succeed in your career.
Increase your opportunity for promotion
Gaining the right set of qualifications will increase your chances of moving up the career ladder, giving you the opportunity to increase your salary.
Average Salary Projection
Source: Adzuna
Average Salary
CX Executive
£49k
Average Salary
You Can Earn
£38k
Average Salary
Digital Marketing Manager
£42k
Salary Projection
Average Salary
CRM Manager
£38k
You can earn an average of £38k a year