The ITIL Release, Control & Validation certification aims to teach students the process activities that are necessary to implement changed or new services. It also teaches a solid understanding of the application of release, control and validation practices in order to support the management lifecycle.
During the ITIL Release, Control & Validation course students will learn:
- A detailed understanding of the RCV processes
- The principles of service transition
- How RCV supports and interacts with other service life-cycle activities
- How to measure RCV
- RCV roles and responsibilities