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ITIL® v4 Strategist: Direct, Plan & Improve (DPI)

  • For aspiring and practising IT Service Management (ITSM) Strategists
  • Specialise in the UK and the world’s most widely accepted approach to ITSM
  • Enhance your confidence and skills to become a Strategist in IT Service Management
  • Qualify and validate your skills with the support of expert Tutors, Study Coaches, and Recruitment Advisors
  • This field is for validation purposes and should be left unchanged.

    ITIL® v4 Strategist: Direct, Plan & Improve (DPI)

    ITIL® is similar to a toolbox for a handyman: handymen use tools from a toolbox to complete different tasks, just as the ITIL® qualification provides you with processes and best practices for IT service management.

    The ITIL® v4 Strategist: Direct, Plan & Improve (DPI) certification is designed for professionals seeking to enhance their expertise in strategic IT service management. It equips individuals with advanced skills and knowledge in areas such as governance, risk management, continual improvement, and service value system design.

    Completing this certification will help you effectively align IT strategies with business goals, establish robust governance frameworks, drive continual improvement initiatives, and optimise the value delivery of IT services. You will be equipped to lead and guide your organisation in navigating complexities, implementing successful IT strategies, and achieving operational excellence in the digital era.

    Why study with us?

    • Stay motivated and manage your time effectively through regular one-to-one follow-ups with your certified Tutor and Study Coach
    • You have 24/7 access to your online courses, so you can study at your own pace and save on travel costs
    • Your official certification means that your experience is validated through industry-recognised material and highly valued in the UK (and the world!)
    • Your CV and LinkedIn profile will receive complete makeovers from your Recruitment Advisor to make sure you maximise your chances of securing rewarding opportunities
    • Career and recruitment support gives you advice on how to secure and succeed in job interviews, including mock interviews and exclusive interview preparation tailored toward your prospective company and role
    • Your expert Career Consultant will help you choose the right certification, and combine it with strategic guidance to make sure you achieve success in your professional journey

    Avoid the negative effects of making the wrong decision about your development journey, have an open Q&A with an expert. 

    What’s included?

    • Consultation with a Career Consultant to corroborate your course choice
    • Unlimited, 12-month access to the ITIL® v4 Strategist: Direct, Plan & Improve (DPI) Course
    • Official ITIL® v4 Strategist: Direct, Plan & Improve (DPI) Exam
    • The ITIL® v4 Strategist: Direct, Plan & Improve (DPI) Core Guidance eBook with your exam purchase
    • Certified Tutor to provide assistance with course queries
    • Access to a full Support Team for assistance with examination, notes, and study queries
    • 1 months’ free subscription to MyAxelos filled with industry news, case studies, exam preparation materials, tools & templates, and digital badges
    • A professional CV rewrite*
    •  A LinkedIn profile overhaul to maximise your new networking opportunities*



    Certification: ITIL® v4 Strategist: Direct, Plan & Improve (DPI)

    Vendor: PeopleCert on behalf of Axelos

    Course prerequisite: You will need the ITIL® v4 Foundation certification and have attended accredited training before you will qualify to complete this qualification.

    Study time: 20 – 30 hours

    *Value-added service that can be added at an additional cost

    Certification details

    ITonlinelearning is partnered with ILX, a verified PeopleCert & Axelos Accredited Training Organisation (ATO), which means that this certification has been rigorously assessed and approved to meet industry standards. This course is offered by the ILX Group through ITonlinelearning Ltd. Both the course and exam can be taken through the ILX group in partnership with ITonlinelearning Ltd.

    Accrediting body
    PeopleCert is the global leader in the delivery of examination and accreditation services, delivering millions of exams in over 200 countries for over 20 years. PeopleCert develops and delivers market-leading Business & IT and Language exams worldwide, enabling individuals to reach their full potential and realise their life ambitions through learning.

    In July 2021, PeopleCert acquired Axelos, a joint venture company created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc (CPI.L).

    Certification expiry
    As of 2023, PeopleCert Best Global Practice certifications need to be renewed after 3 years of having obtained your qualification. This is to ensure your certification remains in line with current best practices within your industry.

    Our Students

    Our TrustScore consistently reflects outstanding service, with a strong track record of excellent customer experiences. But you don’t have to take our word for it.

    I thought the course was absolutely brilliant. All the videos were explained so well and the course material was great too – Abi

    I cannot praise the courses enough. All three courses were really well structured, really well explained and really helped you get a handle on the material – Alan

    There was never a time where I felt unsure about where I was with my program or doubtful about why I signed up to the program in the first place – Carelle

    ITIL® v4 Strategist: Direct,
    Plan & Improve (DPI)

    What You Will Learn

    ITIL®, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management.

      Introduction to DPI

      You will gain a comprehensive understanding of the key concepts, principles, and practices associated with strategic IT service management. You will learn about the importance of aligning IT strategies with business objectives, establishing effective governance structures, and driving continual improvement within your organisation.

      Recap of Foundation

      You will review and reinforce your understanding of the foundational concepts and principles of IT service management as covered in the ITIL Foundation certification. You will revisit key topics such as the service lifecycle, service management practices, and the guiding principles of ITIL.

      DPI Concepts

      You will gain a deep understanding of the essential concepts and principles related to strategic IT service management. You will learn about key areas such as governance, risk management, measurement, and continual improvement.

      DPI Principles

      You will gain a comprehensive understanding of the fundamental principles that guide strategic IT service management. You will learn about principles such as focusing on value, designing for experience, thinking and working holistically, and collaborating and promoting visibility.

      GRC and DPI

      You will understand the interrelationship between governance, risk management, and compliance (GRC) practices and strategic IT service management. You will learn how to establish effective governance frameworks, manage risks, and ensure compliance with relevant regulations and standards.

      Continual Improvement

      You will understand the importance of continual improvement as a core principle of strategic IT service management. You will learn how to apply various improvement methodologies and techniques, such as the Plan-Do-Check-Act (PDCA) cycle and the ITIL continual improvement model, to drive positive change within your organisation.

      Change Management & Communication

      You will gain an understanding of the principles and practices involved in managing organisational change and facilitating effective communication within the context of strategic IT service management. You will learn how to assess change impacts, develop change management strategies, and engage stakeholders to ensure successful adoption of IT initiatives.

      Value Chain Interfaces

      You will gain an understanding of the critical interfaces and interactions between various stages and components of the IT service value chain. You will learn how to identify, analyse, and optimise these interfaces to ensure seamless coordination and collaboration across different functions and processes.

      Measurement & Reporting

      You will learn the importance of measurement and reporting in driving effective decision-making and continual improvement within strategic IT service management. You will explore various measurement frameworks, metrics, and reporting techniques to assess the performance, efficiency, and effectiveness of IT services.

      Value Streams

      You will gain an understanding of the concept of value streams and their significance in delivering value to customers and stakeholders. You will learn how to identify, map, and optimise value streams to eliminate waste, improve efficiency, and enhance the overall customer experience.

      Project Management Career Programme

      Fast-Track Your Project Management Career! Whether you’re new to project management or looking to switch careers, this is your chance to quickly upskill and step into the world of project management. Perfect for both beginners and experienced professionals wanting to shift into this field.

      Your Success is Assured

      Expert Career Consultants

      Our expert Career Consultants select qualifications that align perfectly with your aspirations by collaborating with you to identify your desired end-goal.

      Certified Tutors

      Our certified Tutors are there to assist you with course questions, exam queries, and revision so you have all the support you need to ace your exams.

      Study Coaches and Mentors

      Your Study Coach and Mentor is dedicated to guiding and supporting you throughout your journey by providing motivation, encouragement, and monitoring progress.

      Experienced Recruitment Advisors

      Your Recruitment Advisor will provide you with the tools you need to succeed, like an industry-oriented CV, LinkedIn profile overhaul, and exclusive resources.

      Your One-of-a-Kind Solution

      Training with a difference.

      • Say goodbye to unanswered course queries and general questions with our ITIL Tutor Bot, available 24/7 and powered by ITonlinelearning.
      • Prepare for your exam with confidence using our Exam Simulator, to increase your confidence and chance of success.
      • Cutting-edge learning management system. Study on-the-go, at your convenience, whether on mobile or desktop. Gain entry to your community forum, and enjoy direct interaction with fellow students and tutors.

      Choose ITonlinelearning to experience the difference.

      Career and Progression Prospects

      IT Service Management is used in a plethora of sectors, but here are a few roles you’re qualified to explore with this certification:

      Service Desk Manager

      Information Security Officer

      ICT Consultant

      IT Manager

      IT Change Analyst

      IT Solutions Technician

      Why Choose ITonlinelearning?

      Customer-Approved Service since 2007

      You will benefit from our perfected learning & development formula by enjoying support that forms the crux of our values and mission. Our TrustScore of 4.9 has remained consistent with thousands of 5-star reviews, so we’re happy to report that our customers agree.

      An Endorsed Qualification & Reputation

      When we say accredited, we mean that official experts from our licensed organisations have evaluated and approved our training material to ensure it meets their refined standards. These qualifications thus make you a credible and reliable professional.

      Tailored Advice & Consulting

      There is no one-size-fits-all approach to achieving personal and professional goals. You deserve career consulting and employability advice tailored toward your specific skills, experience, and aspirations – luckily, this is our forte.

      Full Student Success Team

      To drive your success forward to the finishing line of your goals, our team comprises of professionals available at the press of a button to provide clarity on questions you have regarding your exam booking and preparation, portal and logins, assignments, as well as quizzes. You can also access one-to-one Tutor and Mentor Support so that your queries can be resolved swiftly and comprehensively. Our Tutors are experienced and certified in their fields, too!

      Bolster Your Income Potential & Job Security

      Your certification will provide you with a significant competitive advantage by validating your skills and knowledge – with that, you can either contribute toward your current company or grow in another one.

      Finance that suits your lifestyle

      You shouldn’t have to sacrifice your lifestyle in order to advance your skills. With your development at the forefront of our mission, we have personalised financing options so that you can live comfortably whilst investing in your future.

      Projecting Your Salary

      We want to help you achieve the best outcome in your studies so that you can flourish in your selected development pathway.

      £29.6K /

      per year

      Service Desk Analyst

      £41.6K /

      per year

      Service Manager

      £49.1K /

      per year

      Senior Service Manager

      ITIL® v4 Strategist: Direct, Plan & Improve (DPI)
      Frequently Asked Questions

      You have questions, and we have all the answers

      ITIL® v4 Strategist: Direct, Plan & Improve (DPI) is a certification that focuses on providing professionals with the knowledge and skills to strategically direct, plan, and improve IT services in alignment with business objectives. It equips individuals with the expertise to drive effective decision-making, manage organisational change, optimise value streams, and establish measurement and reporting practices for continual service improvement.

      ITIL® v4 Strategist: Direct, Plan & Improve (DPI) is designed for IT professionals, IT leaders, and managers who are involved in strategic planning, service management, and continual service improvement within their organisations. This certification is beneficial for individuals who are responsible for directing and improving IT services, aligning IT with business objectives, and driving organisational change to achieve operational excellence and deliver value to customers and stakeholders.

      The ITIL® v4 Strategist: Direct, Plan & Improve (DPI) certification is assessed and awarded by means of an examination. This exam comprises of 40 multiple choice questions (meaning you will have to select your answers from the options you are provided with). Your exam will be 90 minutes long, and you will be required to score 70% (28 out of 40) or higher in order to pass. This is a closed-book exam.

      Completing ITIL® v4 Strategist: Direct, Plan & Improve (DPI) certification will provide you with the skills and knowledge to enhance strategic IT service management, drive organisational improvement, and optimise the value delivered to customers and stakeholders. This certification will enable you to effectively lead and guide IT initiatives, make informed decisions, and continually improve service delivery, resulting in improved customer satisfaction, operational efficiency, and business success.

      As of 2023, PeopleCert Best Global Practice certifications need to be renewed after 3 years of having obtained your qualification. This is to ensure your certification remains in line with current best practices within your industry.

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