Frequently asked student questions


Please use our question category tabs below to discover common questions and their answers.

Which courses should I study?

Our Course and Career Advisors can help you tailor a study package for your own specific needs. They are trained to know which certifications are in demand and which courses will best suit your level of skill.

For how long will I be able to access the courses?

You will have access to the courses for a full 12 months, unless stated otherwise. You can also use the courses as a source of reference after completing your studies.

How is the training delivered?

The training is delivered online, enabling you to study from home and at your own pace. You will have unlimited, 24/7 access to the courses.

Can I see the training before I buy?

Absolutely, we have comprehensive Demos which give you partial access to the courses and will give you an excellent idea of how the training is delivered.

Are Practice Exams included?

Practice exams are included with virtually all our certification courses to help you prepare for your exams with confidence.

Are exams included in your price?

Unless stated otherwise, exams are not included. This brings the initial cost of your studies down and enables you to pay for your exams only when you are ready to undertake them.

What do exams cost?

Exam prices vary, our Course Advisors can help you with exam pricing specific to the courses you are interested in studying.

When am I ready to book my exam?

Generally speaking you are ready to book your exams when you are consistently achieving over 85% on the exam simulators.

Where do I write my exams?

IT Exams:

Most IT exams are written at either Prometric or Pearson Vue test centres in the UK or globally. You can search for exam pricing as well as the closest exam centres to you. Book your exams online or give them a call if you need help.

Pearson Vue
Tel: 0800-783-2210

Tel: 0800-592-873

Project Management Exams:

It is best to ask our Course Advisors, as prices vary from course to course. Some of our more popular courses such as the PRINCE2 Foundation, PRINCE2 Practitioner and Agile Foundation exams can be written from the comfort of your own home using a working webcam as proctor device. Exams can, of course, also be written at exam centres should that be your preference. Exams outside of the UK can be written at British Council offices for some of the Project Management courses.

What if I have query?

Each of our students is provided with their own Course Advisor. You will be able to communicate with them via telephone, Email or live chat during UK business hours.

There is also the option to contact our Support Team. They can be contacted via Email at support@itonlinelearning.co.uk.

Are your spread payment options interest free?

Yes our spread payments are interest free. We offer spread payments to help make investing in your career affordable and easy.

What are the bolt-ons?

• We offer Live Labs which enables you to gain practical experience on real routers, switches and servers without having to worry about causing damage
• We also offer 24/7 support from expert mentors
• You can take advantage of our online library featuring hundreds of books and manuals

Why certify?

Gaining a certification proves that you have reached an accepted and valued level of competence. By obtaining your certification you can provide recognised proof of your professional achievements. These credentials enhance job and promotional opportunities, as some employers require certification as a condition of employment or for certain positions or advancement.

Are the Certifications Recognised Qualifications?

Yes, they are. Our certification courses follow the official curriculums and ensure that you are prepared for the official exams. Once you have passed your exam, you receive your certification directly from the awarding body (Microsoft, CompTIA, Cisco, EC-Council, APMG etc.)


We do appreciate any questions that you may send through to us. We will do our very best to answer your questions as soon as possible.

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