Design processes are extremely important in achieving continual improvement of services within the IT lifecycle. The ITIL Service Design certification aims to tach students how to improve IT and user needs by aligning them with the organisation’s IT services. It also teaches the importance of consistent service design practices that will allow for this alignment to be achieved.
During the ITIL Service Design course students be taught:
- The relationship between business value and service design
- How to identify meaningful service requirements
- The key roles and organisational capabilities of service design
- Design Coordination
- Service Level Management
- Supplier Management