ITIL® v4 Foundation

  • For aspiring and practising IT Service Management (ITSM) professionals
  • Specialise in the UK and the world’s most widely accepted approach to ITSM
  • Enhance your confidence and skills to become an expert in IT Service Management
  • Qualify and validate your skills with the support of expert Tutors, Study Coaches, and Recruitment Advisors

    ITIL® v4 Foundation

    ITIL® is similar to a toolbox for a handyman: handymen use tools from a toolbox to complete different tasks, just as the ITIL® qualification provides you with processes and best practices for IT service management.

    The ITIL® Foundation course teaches the vital elements, concepts, and common language of the ITIL® (Information Technology Infrastructure Library) framework to ensure that an organisation’s IT services are aligned with the needs of the business.

    ITIL® Foundation will equip you with the knowledge and skills you require including the key concepts of IT and digital service delivery, so that you can manage the full operating model for the formation, delivery, and continual optimisation of technology-enabled products and services.

    What’s included?

    • Consultation with a Career Consultant to corroborate your course choice
    • Unlimited, 12-month access to the ITIL® v4 Foundation Course
    • Official ITIL® v4 Foundation Exam
    • The ITIL® 4 Foundation: An Introduction to ITIL 4 Core Guidance eBook with your exam purchase
    • Certified Tutor to provide assistance with course queries
    • Access to a full Support Team for assistance with examination, notes, and study queries
    • 1 months’ free subscription to MyAxelos filled with industry news, case studies, exam preparation materials, tools & templates, and digital badges
    • A professional CV rewrite
    •  A LinkedIn profile overhaul to maximise your new networking opportunities

    Certification: ITIL® v4 Foundation

    Vendor: PeopleCert on behalf of Axelos

    Course prerequisite: There are no formal prerequisites to study this qualification

    Study time: 30 – 40 hours

    Why study with us?

    We care about your return on investment
    From the moment you enquire, we want to ensure that you are making the right decision about where you invest your time and resources – that’s why we consult with you to ensure your development goals align with your skills and experience.

    We value quality
    Our staff comprises of certified professionals who are passionate about your success, and our learning materials have been rigorously assessed to ensure adherence to industry standards. We value quality and want to ensure you get the best out of your learning journey.

    We have the experience
    With thousands of reviews, a consistent TrustScore of 4.9 out of 5, and having helped professionals realise their potential since 2007, we want you to have peace of mind regarding your course and career decisions.

    Certification details

    ITonlinelearning is partnered with ILX, a verified PeopleCert & Axelos Accredited Training Organisation (ATO), which means that this certification has been rigorously assessed and approved to meet industry standards.

    Accrediting body
    PeopleCert is the global leader in the delivery of examination and accreditation services, delivering millions of exams in over 200 countries for over 20 years. PeopleCert develops and delivers market-leading Business & IT and Language exams worldwide, enabling individuals to reach their full potential and realise their life ambitions through learning.

    In July 2021, PeopleCert acquired Axelos, a joint venture company created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc (CPI.L).

    Certification expiry
    As of 2023, PeopleCert Best Global Practice certifications need to be renewed after 3 years of having obtained your qualification. This is to ensure your certification remains in line with current best practices within your industry.

    We are an Accredited Training Organisation (ATO) for the UK’s most esteemed learning providers

    Our courses have been developed in collaboration with industry-leading experts and are created by ITonlinelearning for you, exclusively.

    ITIL® Foundation

    What You Will Learn

    ITIL®, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management. It provides a framework for managing & delivering IT services in a consistent and efficient manner. The ITIL® framework is divided into 5 main categories.

      Service Strategy

      This is the first stage of the ITIL® framework. It deals with the development of a strategic plan for IT services, including the identification of customer needs and the development of service offerings.

      Service Design

      This is the second stage of the ITIL® framework. It deals with the design and development of IT services, including the design of service management processes and the selection of appropriate technology.

      Service Transition

      This is the third stage of the ITIL® framework. It deals with the transition of IT services from design to operation, including the testing, deployment and transition of new or changed services.

      Service Operation

      This is the fourth stage of the ITIL® framework. It deals with the day-to-day management and operation of IT services, including incident management, problem management, and service level management.

      Continual Service Improvement

      This is the final stage of the ITIL® framework. It deals with the ongoing improvement of IT services through the implementation of best practices and the measurement of performance.

      Your Success is Assured

      Expert Career Consultants

      Our expert Career Consultants select qualifications that align perfectly with your aspirations by collaborating with you to identify your desired end-goal.

      Certified Tutors

      Our certified Tutors are there to assist you with course questions, exam queries, and revision so you have all the support you need to ace your exams.

      Study Coaches and Mentors

      Your Study Coach and Mentor is dedicated to guiding and supporting you throughout your journey by providing motivation, encouragement, and monitoring progress.

      Experienced Recruitment Advisors

      Your Recruitment Advisor will provide you with the tools you need to succeed, like an industry-oriented CV, Linkedin profile overhaul, and exclusive resources.

      The Key to Your Success

      Your Expert Career Consultant has received extensive training in the solutions we offer, and they understand that making the wrong choice can have a negative impact on your career, mental health, and overall well-being. They’re here to: 

      • Get to know you, your goals, and your experience 
      • Help you through the best options for you
      • Make sure you choose the right path: financially, psychologically, and professionally. 
      Meet your Team

      Career and Progression Prospects

      IT Service Management is used in a plethora of sectors, but here are a few roles you’re qualified to explore with this certification:

      Service Desk Manager

      Information Security Officer

      ICT Consultant

      IT Manager

      IT Change Analyst

      IT Solutions Technician

      Why Choose ITonlinelearning?

      Customer-Approved Service since 2007

      You will benefit from our perfected learning & development formula by enjoying support that forms the crux of our values and mission. Our TrustScore of 4.9 has remained consistent with thousands of 5-star reviews, so we’re happy to report that our customers agree.

      An Endorsed Qualification & Reputation

      When we say accredited, we mean that official experts from our licensed organisations have evaluated and approved our training material to ensure it meets their refined standards. These qualifications thus make you a credible and reliable professional.

      Tailored Advice & Consulting

      There is no one-size-fits-all approach to achieving personal and professional goals. You deserve career consulting and employability advice tailored toward your specific skills, experience, and aspirations – luckily, this is our forte.

      Full Student Success Team

      To drive your success forward to the finishing line of your goals, our team comprises of professionals available at the press of a button to provide clarity on questions you have regarding your exam booking and preparation, portal and logins, assignments, as well as quizzes. You can also access one-to-one Tutor and Mentor Support so that your queries can be resolved swiftly and comprehensively. Our Tutors are experienced and certified in their fields, too!

      Bolster Your Income Potential & Job Security

      Your certification will provide you with a significant competitive advantage by validating your skills and knowledge – with that, you can either contribute toward your current company or grow in another one.

      Finance that suits your lifestyle

      You shouldn’t have to sacrifice your lifestyle in order to advance your skills. With your development at the forefront of our mission, we have personalised financing options so that you can live comfortably whilst investing in your future.

      View Our Success Stories

      Our TrustScore maintains a steady rating of 4.9 out of 5 stars for excellent service, but don’t take our word for it.

      Projecting Your Salary

      We want to help you achieve the best outcome in your studies so that you can flourish in your selected development pathway.

      £29.6K /

      per year

      Service Desk Analyst

      £41.6K /

      per year

      Service Manager

      £49.1K /

      per year

      Senior Service Manager

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      ITIL® Foundation
      Frequently Asked Questions

      You have questions, and we have all the answers

      ITIL® stands for Information Technology Infrastructure Library, which is a framework designed to standardise the selection, planning, delivery, maintenance, and overall lifecycle of IT services within an organisation.

      The ITIL® Foundation certification is for anyone who needs to understand the key concepts of IT and digital service delivery or for those looking to help their organisations embrace service management.

      The ITIL® Foundation certification is assessed and awarded by means of an examination. This exam comprises of 40 multiple choice questions (meaning you will have to select your answers from the options you are provided with). Your exam will be 60 minutes long, and you will be required to score 65% (26 out of 40) or higher in order to pass. This is a closed-book exam.

      This certification serves as an introduction to the ITIL® framework and will essentially validate your knowledge and understanding of ITIL so that you are able to work with, or as part of, an ITSM team.

      As of 2023, PeopleCert Best Global Practice certifications need to be renewed after 3 years of having obtained your qualification. This is to ensure your certification remains in line with current best practices within your industry.