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ITIL® v4 Foundation

  • For aspiring and practising IT Service Management (ITSM) professionals
  • Specialise in the UK and the world’s most widely accepted approach to ITSM
  • Enhance your confidence and skills to become an expert in IT Service Management
  • Qualify and validate your skills with the support of expert Tutors, Study Coaches, and Recruitment Advisors
  • This field is for validation purposes and should be left unchanged.

    ITIL® v4 Foundation

    ITIL® is similar to a toolbox for a handyman: handymen use tools from a toolbox to complete different tasks, just as the ITIL® qualification provides you with processes and best practices for IT service management.

    The ITIL® Foundation course teaches the vital elements, concepts, and common language of the ITIL® (Information Technology Infrastructure Library) framework to ensure that an organisation’s IT services are aligned with the needs of the business.

    ITIL® Foundation will equip you with the knowledge and skills you require including the key concepts of IT and digital service delivery, so that you can manage the full operating model for the formation, delivery, and continual optimisation of technology-enabled products and services.

    Why study with us?

    • Stay motivated and manage your time effectively through regular one-to-one follow-ups with your certified Tutor and Study Coach
    • You have 24/7 access to your online courses, so you can study at your own pace and save on travel costs
    • Your official certification means that your experience is validated through industry-recognised material and highly valued in the UK (and the world!)
    • Your CV and LinkedIn profile will receive complete makeovers from your Recruitment Advisor to make sure you maximise your chances of securing rewarding opportunities
    • Career and recruitment support gives you advice on how to secure and succeed in job interviews, including mock interviews and exclusive interview preparation tailored toward your prospective company and role
    • Your expert Career Consultant will help you choose the right certification, and combine it with strategic guidance to make sure you achieve success in your professional journey

    Avoid the negative effects of making the wrong decision about your development journey, have an open Q&A with an expert. 

    What’s included?

    • Consultation with a Career Consultant to corroborate your course choice
    • Unlimited, 12-month access to the ITIL® v4 Foundation Course
    • Official ITIL® v4 Foundation Exam
    • The ITIL® 4 Foundation: An Introduction to ITIL 4 Core Guidance eBook with your exam purchase
    • Certified Tutor to provide assistance with course queries
    • Access to a full Support Team for assistance with examination, notes, and study queries
    • 1 months’ free subscription to MyAxelos filled with industry news, case studies, exam preparation materials, tools & templates, and digital badges
    • A professional CV rewrite*
    •  A LinkedIn profile overhaul to maximise your new networking opportunities*



    Certification: ITIL® v4 Foundation

    Vendor: PeopleCert on behalf of Axelos

    Course prerequisite: There are no formal prerequisites to study this qualification

    Study time: 30 – 40 hours

    *Value-added service that can be added at an additional cost

    Certification details

    ITonlinelearning is partnered with ILX, a verified PeopleCert & Axelos Accredited Training Organisation (ATO), which means that this certification has been rigorously assessed and approved to meet industry standards. This course is offered by the ILX Group through ITonlinelearning Ltd. Both the course and exam can be taken through the ILX group in partnership with ITonlinelearning Ltd.

    Accrediting body
    PeopleCert is the global leader in the delivery of examination and accreditation services, delivering millions of exams in over 200 countries for over 20 years. PeopleCert develops and delivers market-leading Business & IT and Language exams worldwide, enabling individuals to reach their full potential and realise their life ambitions through learning.

    In July 2021, PeopleCert acquired Axelos, a joint venture company created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc (CPI.L).

    Certification expiry
    As of 2023, PeopleCert Best Global Practice certifications need to be renewed after 3 years of having obtained your qualification. This is to ensure your certification remains in line with current best practices within your industry.

    Our Students

    Our TrustScore consistently reflects outstanding service, with a strong track record of excellent customer experiences. But you don’t have to take our word for it.

    I thought the course was absolutely brilliant. All the videos were explained so well and the course material was great too – Abi

    I cannot praise the courses enough. All three courses were really well structured, really well explained and really helped you get a handle on the material – Alan

    There was never a time where I felt unsure about where I was with my program or doubtful about why I signed up to the program in the first place – Carelle

    ITIL® Foundation

    What You Will Learn

    ITIL®, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management. It provides a framework for managing & delivering IT services in a consistent and efficient manner. The ITIL® framework is divided into 5 main categories.

      Service Strategy

      This is the first stage of the ITIL® framework. It deals with the development of a strategic plan for IT services, including the identification of customer needs and the development of service offerings.

      Service Design

      This is the second stage of the ITIL® framework. It deals with the design and development of IT services, including the design of service management processes and the selection of appropriate technology.

      Service Transition

      This is the third stage of the ITIL® framework. It deals with the transition of IT services from design to operation, including the testing, deployment and transition of new or changed services.

      Service Operation

      This is the fourth stage of the ITIL® framework. It deals with the day-to-day management and operation of IT services, including incident management, problem management, and service level management.

      Continual Service Improvement

      This is the final stage of the ITIL® framework. It deals with the ongoing improvement of IT services through the implementation of best practices and the measurement of performance.

      Project Management Career Programme

      Fast-Track Your Project Management Career! Whether you’re new to project management or looking to switch careers, this is your chance to quickly upskill and step into the world of project management. Perfect for both beginners and experienced professionals wanting to shift into this field.

      Your Success is Assured

      Expert Career Consultants

      Our expert Career Consultants select qualifications that align perfectly with your aspirations by collaborating with you to identify your desired end-goal.

      Certified Tutors

      Our certified Tutors are there to assist you with course questions, exam queries, and revision so you have all the support you need to ace your exams.

      Study Coaches and Mentors

      Your Study Coach and Mentor is dedicated to guiding and supporting you throughout your journey by providing motivation, encouragement, and monitoring progress.

      Experienced Recruitment Advisors

      Your Recruitment Advisor will provide you with the tools you need to succeed, like an industry-oriented CV, LinkedIn profile overhaul, and exclusive resources.

      Your One-of-a-Kind Solution

      Training with a difference.

      • Say goodbye to unanswered course queries and general questions with our ITIL Tutor Bot, available 24/7 and powered by ITonlinelearning.
      • Prepare for your exam with confidence using our Exam Simulator, to increase your confidence and chance of success.
      • Cutting-edge learning management system. Study on-the-go, at your convenience, whether on mobile or desktop. Gain entry to your community forum, and enjoy direct interaction with fellow students and tutors.

      Choose ITonlinelearning to experience the difference.

      Career and Progression Prospects

      IT Service Management is used in a plethora of sectors, but here are a few roles you’re qualified to explore with this certification:

      Service Desk Manager

      Information Security Officer

      ICT Consultant

      IT Manager

      IT Change Analyst

      IT Solutions Technician

      Why Choose ITonlinelearning?

      Customer-Approved Service since 2007

      You will benefit from our perfected learning & development formula by enjoying support that forms the crux of our values and mission. Our TrustScore of 4.9 has remained consistent with thousands of 5-star reviews, so we’re happy to report that our customers agree.

      An Endorsed Qualification & Reputation

      When we say accredited, we mean that official experts from our licensed organisations have evaluated and approved our training material to ensure it meets their refined standards. These qualifications thus make you a credible and reliable professional.

      Tailored Advice & Consulting

      There is no one-size-fits-all approach to achieving personal and professional goals. You deserve career consulting and employability advice tailored toward your specific skills, experience, and aspirations – luckily, this is our forte.

      Full Student Success Team

      To drive your success forward to the finishing line of your goals, our team comprises of professionals available at the press of a button to provide clarity on questions you have regarding your exam booking and preparation, portal and logins, assignments, as well as quizzes. You can also access one-to-one Tutor and Mentor Support so that your queries can be resolved swiftly and comprehensively. Our Tutors are experienced and certified in their fields, too!

      Bolster Your Income Potential & Job Security

      Your certification will provide you with a significant competitive advantage by validating your skills and knowledge – with that, you can either contribute toward your current company or grow in another one.

      Finance that suits your lifestyle

      You shouldn’t have to sacrifice your lifestyle in order to advance your skills. With your development at the forefront of our mission, we have personalised financing options so that you can live comfortably whilst investing in your future.

      Projecting Your Salary

      We want to help you achieve the best outcome in your studies so that you can flourish in your selected development pathway.

      £29.6K /

      per year

      Service Desk Analyst

      £41.6K /

      per year

      Service Manager

      £49.1K /

      per year

      Senior Service Manager

      ITIL® Foundation
      Frequently Asked Questions

      You have questions, and we have all the answers

      ITIL® stands for Information Technology Infrastructure Library, which is a framework designed to standardise the selection, planning, delivery, maintenance, and overall lifecycle of IT services within an organisation.

      The ITIL® Foundation certification is for anyone who needs to understand the key concepts of IT and digital service delivery or for those looking to help their organisations embrace service management.

      The ITIL® Foundation certification is assessed and awarded by means of an examination. This exam comprises of 40 multiple choice questions (meaning you will have to select your answers from the options you are provided with). Your exam will be 60 minutes long, and you will be required to score 65% (26 out of 40) or higher in order to pass. This is a closed-book exam.

      This certification serves as an introduction to the ITIL® framework and will essentially validate your knowledge and understanding of ITIL so that you are able to work with, or as part of, an ITSM team.

      As of 2023, PeopleCert Best Global Practice certifications need to be renewed after 3 years of having obtained your qualification. This is to ensure your certification remains in line with current best practices within your industry.

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