The ITIL Foundation certification aims to teach the vital elements, concepts and common language of the ITIL framework which is used to ensure that an organisation’s IT services and the needs of the business are aligned. This is imperative as a business with inadequate IT services runs the risk of falling behind as far as using emerging technologies to boost productivity and profits is concerned.
During the ITIL Foundation course, students will be taught:
- An understanding of the service lifecycle
- Service strategy processes and fundamentals
- Ongoing service improvement
- Policies and processes of service transition