Customer Service Management

  • For any aspiring and practising Customer Service Professional
  • Increase customer retention by 81% through providing consistently positive customer experiences
  • Qualify and validate your skills with the support of expert Tutors, Study Coaches, and Recruitment Advisors
  • This field is for validation purposes and should be left unchanged.

What is Customer Service Management, really?

Customer Service Management is a crucial role that revolves around delivering exceptional experiences and satisfaction to customers. It goes beyond simply addressing customer queries or resolving issues: Customer Service Management professionals are the champions of customer-centricity, ensuring that every interaction with customers is positive and efficient.

In a world where customer expectations are constantly evolving, the demand for skilled Customer Service Management professionals continues to rise exponentially. Organisations are looking for people who can navigate customer needs, handle challenges with grace, and cultivate a customer-centric culture throughout the entire organisation.

The Customer Experience Management market estimated to grow to £25.83 billion by 2029 globally!

Go Next Level

There are currently 36,553 Customer Service Manager jobs in the UK.
Source: Adzuna

Your Selection of Accredited
Customer Service Management Courses

  • CMI Level 3 Diploma in Customer Service Management

    This course is designed to help you become a successful Customer Service Manager and will help you ensure that customer service goals and objectives are met on a consistent basis.

    View Course

  • CMI Level 5 Diploma in Customer Service Management

    The CMI Level 5 Diploma in Management and Leadership: Customer Service Management will further develop your skills in guiding and directing, monitoring team performance, supporting daily operations, and implementing effective customer service strategies.

    View Course

Is Customer Service Management right for you?

Customer Service Management is a varied field that you will find across all industries. The essential skills you need for a successful career in customer service management are:

Genuine interest in customers and providing them with the help they need

Being a fast learner with excellent communication skills

Having a proactive, strategic mindset.

Projecting Your Salary

We want to help you achieve the best outcome in your studies so that you can flourish in your selected development pathway.

£36.3K /

per year

Customer Service Representative

£37.7K /

per year

Customer Experience Manager

£44.4K /

per year

Relationship Manager

View Our Success Stories

Our TrustScore maintains a steady rating of [tp_rating] out of 5 stars for excellent service, but don’t take our word for it.

Why Choose ITonlinelearning?

Customer-Approved Service since 2007

You will benefit from our perfected learning & development formula by enjoying support that forms the crux of our values and mission. Our TrustScore of 4.9 has remained consistent with thousands of 5-star reviews, so we’re happy to report that our customers agree.

An Endorsed Qualification & Reputation

When we say accredited, we mean that official experts from our licensed organisations have evaluated and approved our training material to ensure it meets their refined standards. These qualifications thus make you a credible and reliable professional.

Tailored Advice & Consulting

There is no one-size-fits-all approach to achieving personal and professional goals. You deserve career consulting and employability advice tailored toward your specific skills, experience, and aspirations – luckily, this is our forte.

Full Student Success Team

To drive your success forward to the finishing line of your goals, our team comprises of professionals available at the press of a button to provide clarity on questions you have regarding your exam booking and preparation, portal and logins, assignments, as well as quizzes. You can also access one-to-one Tutor and Mentor Support so that your queries can be resolved swiftly and comprehensively. Our Tutors are experienced and certified in their fields, too!

Bolster Your Income Potential & Job Security

Your certification will provide you with a significant competitive advantage by validating your skills and knowledge – with that, you can either contribute toward your current company or grow in another one.

Finance that suits your lifestyle

You shouldn’t have to sacrifice your lifestyle in order to advance your skills. With your development at the forefront of our mission, we have personalised financing options so that you can live comfortably whilst investing in your future.