Alex’s Journey: From Retraining to Thriving in IT Support
Meet Alex, a 40-year-old IT professional based in Newcastle. His inspiring journey with ITonlinelearning showcases the power of retraining and determination to achieve career success, even during challenging times like the pandemic.
During the pandemic, Alex decided to retrain from scratch in IT. With a recommendation from a fellow student, he embarked on a transformative journey with ITonlinelearning. In less than a year, Alex earned his A+ qualification, which significantly boosted his confidence and employability. The support from ITonlinelearning didn’t stop at training; they optimized his CV, enhanced his LinkedIn profile, and provided invaluable advice and practice for job interviews.
Alex’s efforts paid off. After his second interview, he secured a Service Desk job with G4S Security. Within a year and a half, he was promoted to a more advanced role in operations. Now, three years later, Alex works as a second-line support professional for a large engineering company in the heart of Newcastle. His typical day involves working from home, which is a great advantage as he recently welcomed a new baby into his family.
A typical day for Alex starts with a coffee and a review of the ticketing system. He follows up with pending customers, leading to quick ticket closures and a productive start to the day. Alex uses remote access software to resolve a range of issues, from failed installs to audio problems and even broken hardware. If a device is beyond repair, it’s replaced, ensuring customer satisfaction.
The course content from ITonlinelearning was comprehensive and easy to follow, with pre-made notes and access to live labs for practical experience. This hands-on approach allowed Alex to apply what he learned without the fear of making mistakes.
Before studying with ITonlinelearning, Alex saw limited progression in his previous roles. However, the training and support he received helped him kickstart his career and boost his confidence. Since 2021, Alex has landed two jobs with reputable firms, received promotions, and nearly doubled his income. He credits ITonlinelearning for these achievements and highly recommends their programs to anyone looking to advance their career in IT.
