ITIL® v4 Create, Deliver, and Support
ITIL® is similar to a toolbox for a handyman: handymen use tools from a toolbox to complete different tasks, just as the ITIL® CDS provides you with processes and best practices for IT service management.
The ITIL® Create, Deliver, and Support course teaches core service management activities and expands on the current scope of ITIL to cover the creation of services. This certification will help you if your responsibilities include designing digital products and services, as well as delivering these to service level agreements (SLAs).
ITIL® CDS will help you improve current processes, manage technical teams, optimise value streams and workflows, align digital service with organisational strategy, improve service development, and integrate technology with Lean, Agile, and DevOps approaches.
Why study with us?
- Stay motivated and manage your time effectively through regular one-to-one follow-ups with your certified Tutor and Study Coach
- You have 24/7 access to your online courses, so you can study at your own pace and save on travel costs
- Your official certification means that your experience is validated through industry-recognised material and highly valued in the UK (and the world!)
- Your CV and LinkedIn profile will receive complete makeovers from your Recruitment Advisor to make sure you maximise your chances of securing rewarding opportunities
- Career and recruitment support gives you advice on how to secure and succeed in job interviews, including mock interviews and exclusive interview preparation tailored toward your prospective company and role
- Your expert Career Consultant will help you choose the right certification, and combine it with strategic guidance to make sure you achieve success in your professional journey
Avoid the negative effects of making the wrong decision about your development journey, have an open Q&A with an expert.
What’s included?
- Consultation with a Career Consultant to corroborate your course choice
- Unlimited, 12-month access to the ITIL® v4 Specialist: Create, Deliver and Support Course
- Official ITIL® v4 Specialist: Create, Deliver, and Support Exam
- The ITIL® v4 Specialist Create, Deliver, and Support Core Guidance eBook with your exam purchase
- Certified Tutor to provide assistance with course queries
- Access to a full Support Team for assistance with examination, notes, and study queries
- 1 months’ free subscription to MyAxelos filled with industry news, case studies, exam preparation materials, tools & templates, and digital badges
- A professional CV rewrite*
- A LinkedIn profile overhaul to maximise your new networking opportunities*
Certification: ITIL® v4 Specialist: Create, Deliver, and Support
Vendor: PeopleCert on behalf of Axelos
Course prerequisite: You will be required to have the ITIL® v4 Foundation certification before you will qualify to complete this qualification.
Study time: 20 – 30 hours
*Value-added service that can be added at an additional cost
Certification details
ITonlinelearning is partnered with ILX, a verified PeopleCert & Axelos Accredited Training Organisation (ATO), which means that this certification has been rigorously assessed and approved to meet industry standards. This course is offered by the ILX Group through ITonlinelearning Ltd. Both the course and exam can be taken through the ILX group in partnership with ITonlinelearning Ltd.
Accrediting body
PeopleCert is the global leader in the delivery of examination and accreditation services, delivering millions of exams in over 200 countries for over 20 years. PeopleCert develops and delivers market-leading Business & IT and Language exams worldwide, enabling individuals to reach their full potential and realise their life ambitions through learning.
In July 2021, PeopleCert acquired Axelos, a joint venture company created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc (CPI.L).
Certification expiry
As of 2023, PeopleCert Best Global Practice certifications need to be renewed after 3 years of having obtained your qualification. This is to ensure your certification remains in line with current best practices within your industry.
Our Students
Our TrustScore consistently reflects outstanding service, with a strong track record of excellent customer experiences. But you don’t have to take our word for it.
I thought the course was absolutely brilliant. All the videos were explained so well and the course material was great too – Abi
I cannot praise the courses enough. All three courses were really well structured, really well explained and really helped you get a handle on the material – Alan
There was never a time where I felt unsure about where I was with my program or doubtful about why I signed up to the program in the first place – Carelle
ITIL® v4 Create, Deliver, and Support
What You Will Learn
ITIL®, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management.
Service Value Streams
You will focus on planning and building service value streams. You will explore the key principles, methods, and practices involved in creating and delivering value through service value streams (how to identify and define value streams, designing and optimising the flow of value, and establishing effective governance and control mechanisms). You will learn to align service value streams with organisational objectives, strategies, and customer requirements.
ITIL Practices
You will explore how to apply various ITIL practices effectively throughout the service lifecycle. You will learn how to utilise ITIL practices to plan, design, implement, and manage services in alignment with organisational goals and customer requirements. This includes understanding how to leverage ITIL practices such as service design, service transition, service operation, and continual improvement to ensure the successful creation, delivery, and support of services.
Managing Activities
You will delve into the processes and strategies involved in effectively overseeing work activities and engaging with suppliers within the context of service management. You will learn how to plan, coordinate, and monitor work activities to ensure their successful execution and alignment with organisational objectives. Additionally, you will explore techniques for evaluating and selecting suppliers, establishing and maintaining effective supplier relationships, and managing supplier performance to optimise service delivery.
Your Success is Assured
Expert Career Consultants
Our expert Career Consultants select qualifications that align perfectly with your aspirations by collaborating with you to identify your desired end-goal.
Certified Tutors
Our certified Tutors are there to assist you with course questions, exam queries, and revision so you have all the support you need to ace your exams.
Study Coaches and Mentors
Your Study Coach and Mentor is dedicated to guiding and supporting you throughout your journey by providing motivation, encouragement, and monitoring progress.
Experienced Recruitment Advisors
Your Recruitment Advisor will provide you with the tools you need to succeed, like an industry-oriented CV, LinkedIn profile overhaul, and exclusive resources.
Your One-of-a-Kind Solution
Training with a difference.
- Say goodbye to unanswered course queries and general questions with our ITIL Tutor Bot, available 24/7 and powered by ITonlinelearning.
- Prepare for your exam with confidence using our Exam Simulator, to increase your confidence and chance of success.
- Cutting-edge learning management system. Study on-the-go, at your convenience, whether on mobile or desktop. Gain entry to your community forum, and enjoy direct interaction with fellow students and tutors.
Choose ITonlinelearning to experience the difference.
Career and Progression Prospects
IT Service Management is used in a plethora of sectors, but here are a few roles you’re qualified to explore with this certification:
Service Desk Manager
Information Security Officer
ICT Consultant
IT Manager
IT Change Analyst
IT Solutions Technician
Why Choose ITonlinelearning?
You will benefit from our perfected learning & development formula by enjoying support that forms the crux of our values and mission. Our TrustScore of 4.9 has remained consistent with thousands of 5-star reviews, so we’re happy to report that our customers agree.
When we say accredited, we mean that official experts from our licensed organisations have evaluated and approved our training material to ensure it meets their refined standards. These qualifications thus make you a credible and reliable professional.
There is no one-size-fits-all approach to achieving personal and professional goals. You deserve career consulting and employability advice tailored toward your specific skills, experience, and aspirations – luckily, this is our forte.
To drive your success forward to the finishing line of your goals, our team comprises of professionals available at the press of a button to provide clarity on questions you have regarding your exam booking and preparation, portal and logins, assignments, as well as quizzes. You can also access one-to-one Tutor and Mentor Support so that your queries can be resolved swiftly and comprehensively. Our Tutors are experienced and certified in their fields, too!
Your certification will provide you with a significant competitive advantage by validating your skills and knowledge – with that, you can either contribute toward your current company or grow in another one.
You shouldn’t have to sacrifice your lifestyle in order to advance your skills. With your development at the forefront of our mission, we have personalised financing options so that you can live comfortably whilst investing in your future.
Projecting Your Salary
We want to help you achieve the best outcome in your studies so that you can flourish in your selected development pathway.
per year
Service Desk Analyst
per year
Service Manager
per year
Senior Service Manager
ITIL® v4 Create, Deliver, and Support Certification
Frequently Asked Questions
You have questions, and we have all the answers
The ITIL® CDS certification focuses on the practices and principles involved in creating, delivering, and supporting services within an organisation in adherence to the Information Technology Infrastructure Library (ITIL) framework.
The ITIL® Create, Deliver, and Support certification is for IT practitioners and leaders that design digital products and services, as well as those that deliver and support these products and services to the agreed standards.
The ITIL® Create, Deliver, and Support (CDS) certification is assessed and awarded by means of an examination. This exam comprises of 40 multiple choice questions (meaning you will have to select your answers from the options you are provided with). Your exam will be 90 minutes long, and you will be required to score 70% (28 out of 40) or higher in order to pass. This is a closed-book exam.
Obtaining the ITIL CDS Certification is beneficial as it validates an individual’s expertise in effectively creating, delivering, and supporting services using ITIL practices, enhancing their career prospects and enabling them to contribute to the success of service management initiatives within their organisation.
As of 2023, PeopleCert Best Global Practice certifications need to be renewed after 3 years of having obtained your qualification. This is to ensure your certification remains in line with current best practices within your industry.
Browse Our Digital Shelves for Related Courses
JOIN THOUSANDS OF SUCCESSFUL GRADUATES
ITIL® v4 Create, Deliver, and Support Course (CDS)
The ITIL® v4 Create, Deliver, and Support course teaches core service management activities and expands on the current scope of ITIL to cover the creation of services. This certification will help you if your responsibilities include designing digital products and services, as well as delivering these to service level agreements (SLAs).
ITIL® v4 Foundation
The ITIL® Foundation course teaches the vital elements, concepts, and common language of the ITIL® (Information Technology Infrastructure Library) framework to ensure that an organisation’s IT services are aligned with the needs of the business.
ITIL® v4 Specialist: Drive Stakeholder Value (DSV)
The ITIL® v4 Specialist: Drive Stakeholder Value (DSV) is for professionals who are responsible for building and nurturing relationships with stakeholders to create and maintain value in the organisation. Anyone that manages customer journeys, experiences, or expectations will benefit from completing this certification.
ITIL® v4 Specialist: High-Velocity IT (HVIT)
Completing this certification will enable you to effectively navigate the complexities of the digital age, drive innovation, and deliver rapid and reliable IT solutions that meet the evolving needs and expectations of customers and stakeholders.
