ITIL® v4 Create, Deliver, and Support Course (CDS)

  • For aspiring and practising IT Service Management (ITSM) Specialists
  • Specialise in the UK and the world’s most widely accepted approach to ITSM
  • Enhance your confidence and skills to become a specialist in IT Service Management
  • Qualify and validate your skills with the support of expert Tutors, Study Coaches, and Recruitment Advisors
  • This field is for validation purposes and should be left unchanged.

    ITIL® v4 Create, Deliver, and Support

    ITIL® is similar to a toolbox for a handyman: handymen use tools from a toolbox to complete different tasks, just as the ITIL® CDS provides you with processes and best practices for IT service management.

    The ITIL® Create, Deliver, and Support course teaches core service management activities and expands on the current scope of ITIL to cover the creation of services. This certification will help you if your responsibilities include designing digital products and services, as well as delivering these to service level agreements (SLAs).

    ITIL® CDS will help you improve current processes, manage technical teams, optimise value streams and workflows, align digital service with organisational strategy, improve service development, and integrate technology with Lean, Agile, and DevOps approaches.

    Why study with us?

    • Stay motivated and manage your time effectively through regular one-to-one follow-ups with your certified Tutor and Study Coach
    • You have 24/7 access to your online courses, so you can study at your own pace and save on travel costs
    • Your official certification means that your experience is validated through industry-recognised material and highly valued in the UK (and the world!)
    • Your CV and LinkedIn profile will receive complete makeovers from your Recruitment Advisor to make sure you maximise your chances of securing rewarding opportunities
    • Career and recruitment support gives you advice on how to secure and succeed in job interviews, including mock interviews and exclusive interview preparation tailored toward your prospective company and role
    • Your expert Career Consultant will help you choose the right certification, and combine it with strategic guidance to make sure you achieve success in your professional journey

    Avoid the negative effects of making the wrong decision about your development journey, have an open Q&A with an expert. 

    What’s included?

    • Consultation with a Career Consultant to corroborate your course choice
    • Unlimited, 12-month access to the ITIL® v4 Specialist: Create, Deliver and Support Course
    • Official ITIL® v4 Specialist: Create, Deliver, and Support Exam
    • The ITIL® v4 Specialist Create, Deliver, and Support Core Guidance eBook with your exam purchase
    • Certified Tutor to provide assistance with course queries
    • Access to a full Support Team for assistance with examination, notes, and study queries
    • 1 months’ free subscription to MyAxelos filled with industry news, case studies, exam preparation materials, tools & templates, and digital badges
    • A professional CV rewrite*
    •  A LinkedIn profile overhaul to maximise your new networking opportunities*

    Certification: ITIL® v4 Specialist: Create, Deliver, and Support

    Vendor: PeopleCert on behalf of Axelos

    Course prerequisite: You will be required to have the ITIL® v4 Foundation certification before you will qualify to complete this qualification.

    Study time: 20 – 30 hours

    *Value-added service that can be added at an additional cost

    Certification details

    ITonlinelearning is partnered with ILX, a verified PeopleCert & Axelos Accredited Training Organisation (ATO), which means that this certification has been rigorously assessed and approved to meet industry standards. This course is offered by the ILX Group through ITonlinelearning Ltd. Both the course and exam can be taken through the ILX group in partnership with ITonlinelearning Ltd.

    Accrediting body
    PeopleCert is the global leader in the delivery of examination and accreditation services, delivering millions of exams in over 200 countries for over 20 years. PeopleCert develops and delivers market-leading Business & IT and Language exams worldwide, enabling individuals to reach their full potential and realise their life ambitions through learning.

    In July 2021, PeopleCert acquired Axelos, a joint venture company created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc (CPI.L).

    Certification expiry
    As of 2023, PeopleCert Best Global Practice certifications need to be renewed after 3 years of having obtained your qualification. This is to ensure your certification remains in line with current best practices within your industry.

    Our Students

    Our TrustScore consistently reflects outstanding service, with a strong track record of excellent customer experiences. But you don’t have to take our word for it.

    I thought the course was absolutely brilliant. All the videos were explained so well and the course material was great too – Abi

    I cannot praise the courses enough. All three courses were really well structured, really well explained and really helped you get a handle on the material – Alan

    There was never a time where I felt unsure about where I was with my program or doubtful about why I signed up to the program in the first place – Carelle

    ITIL® v4 Create, Deliver, and Support

    What You Will Learn

    ITIL®, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management.

      Service Value Streams

      You will focus on planning and building service value streams. You will explore the key principles, methods, and practices involved in creating and delivering value through service value streams (how to identify and define value streams, designing and optimising the flow of value, and establishing effective governance and control mechanisms). You will learn to align service value streams with organisational objectives, strategies, and customer requirements.

      ITIL Practices

      You will explore how to apply various ITIL practices effectively throughout the service lifecycle. You will learn how to utilise ITIL practices to plan, design, implement, and manage services in alignment with organisational goals and customer requirements. This includes understanding how to leverage ITIL practices such as service design, service transition, service operation, and continual improvement to ensure the successful creation, delivery, and support of services.

      Managing Activities

      You will delve into the processes and strategies involved in effectively overseeing work activities and engaging with suppliers within the context of service management. You will learn how to plan, coordinate, and monitor work activities to ensure their successful execution and alignment with organisational objectives. Additionally, you will explore techniques for evaluating and selecting suppliers, establishing and maintaining effective supplier relationships, and managing supplier performance to optimise service delivery.

      Project Management Career Programme

      Fast-Track Your Project Management Career! Whether you’re new to project management or looking to switch careers, this is your chance to quickly upskill and step into the world of project management. Perfect for both beginners and experienced professionals wanting to shift into this field.

      Your Success is Assured

      Expert Career Consultants

      Our expert Career Consultants select qualifications that align perfectly with your aspirations by collaborating with you to identify your desired end-goal.

      Certified Tutors

      Our certified Tutors are there to assist you with course questions, exam queries, and revision so you have all the support you need to ace your exams.

      Study Coaches and Mentors

      Your Study Coach and Mentor is dedicated to guiding and supporting you throughout your journey by providing motivation, encouragement, and monitoring progress.

      Experienced Recruitment Advisors

      Your Recruitment Advisor will provide you with the tools you need to succeed, like an industry-oriented CV, LinkedIn profile overhaul, and exclusive resources.

      Your One-of-a-Kind Solution

      Training with a difference.

      • Say goodbye to unanswered course queries and general questions with our ITIL Tutor Bot, available 24/7 and powered by ITonlinelearning.
      • Prepare for your exam with confidence using our Exam Simulator, to increase your confidence and chance of success.
      • Cutting-edge learning management system. Study on-the-go, at your convenience, whether on mobile or desktop. Gain entry to your community forum, and enjoy direct interaction with fellow students and tutors.

      Choose ITonlinelearning to experience the difference.

      Career and Progression Prospects

      IT Service Management is used in a plethora of sectors, but here are a few roles you’re qualified to explore with this certification:

      Service Desk Manager

      Information Security Officer

      ICT Consultant

      IT Manager

      IT Change Analyst

      IT Solutions Technician

      Why Choose ITonlinelearning?

      Customer-Approved Service since 2007

      You will benefit from our perfected learning & development formula by enjoying support that forms the crux of our values and mission. Our TrustScore of 4.9 has remained consistent with thousands of 5-star reviews, so we’re happy to report that our customers agree.

      An Endorsed Qualification & Reputation

      When we say accredited, we mean that official experts from our licensed organisations have evaluated and approved our training material to ensure it meets their refined standards. These qualifications thus make you a credible and reliable professional.

      Tailored Advice & Consulting

      There is no one-size-fits-all approach to achieving personal and professional goals. You deserve career consulting and employability advice tailored toward your specific skills, experience, and aspirations – luckily, this is our forte.

      Full Student Success Team

      To drive your success forward to the finishing line of your goals, our team comprises of professionals available at the press of a button to provide clarity on questions you have regarding your exam booking and preparation, portal and logins, assignments, as well as quizzes. You can also access one-to-one Tutor and Mentor Support so that your queries can be resolved swiftly and comprehensively. Our Tutors are experienced and certified in their fields, too!

      Bolster Your Income Potential & Job Security

      Your certification will provide you with a significant competitive advantage by validating your skills and knowledge – with that, you can either contribute toward your current company or grow in another one.

      Finance that suits your lifestyle

      You shouldn’t have to sacrifice your lifestyle in order to advance your skills. With your development at the forefront of our mission, we have personalised financing options so that you can live comfortably whilst investing in your future.

      Projecting Your Salary

      We want to help you achieve the best outcome in your studies so that you can flourish in your selected development pathway.

      £29.6K /

      per year

      Service Desk Analyst

      £41.6K /

      per year

      Service Manager

      £49.1K /

      per year

      Senior Service Manager

      ITIL® v4 Create, Deliver, and Support Certification
      Frequently Asked Questions

      You have questions, and we have all the answers

      The ITIL® CDS certification focuses on the practices and principles involved in creating, delivering, and supporting services within an organisation in adherence to the Information Technology Infrastructure Library (ITIL) framework.

      The ITIL® Create, Deliver, and Support certification is for IT practitioners and leaders that design digital products and services, as well as those that deliver and support these products and services to the agreed standards.

      The ITIL® Create, Deliver, and Support (CDS) certification is assessed and awarded by means of an examination. This exam comprises of 40 multiple choice questions (meaning you will have to select your answers from the options you are provided with). Your exam will be 90 minutes long, and you will be required to score 70% (28 out of 40) or higher in order to pass. This is a closed-book exam.

      Obtaining the ITIL CDS Certification is beneficial as it validates an individual’s expertise in effectively creating, delivering, and supporting services using ITIL practices, enhancing their career prospects and enabling them to contribute to the success of service management initiatives within their organisation.

      As of 2023, PeopleCert Best Global Practice certifications need to be renewed after 3 years of having obtained your qualification. This is to ensure your certification remains in line with current best practices within your industry.

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