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ITIL® v4 Specialist: Drive Stakeholder Value (DSV)

  • For aspiring and practising IT Service Management (ITSM) Specialists
  • Specialise in the UK and the world’s most widely accepted approach to ITSM
  • Enhance your confidence and skills to become a specialist in IT Service Management
  • Qualify and validate your skills with the support of expert Tutors, Study Coaches, and Recruitment Advisors
  • This field is for validation purposes and should be left unchanged.

    ITIL® v4 Specialist: Drive Stakeholder Value

    ITIL® is similar to a toolbox for a handyman: handymen use tools from a toolbox to complete different tasks, just as the ITIL® qualification provides you with processes and best practices for IT service management.

    The ITIL® v4 Specialist: Drive Stakeholder Value (DSV) is for professionals who are responsible for building and nurturing relationships with stakeholders to create and maintain value in the organisation. Anyone who manages customer journeys, experiences, or expectations will benefit from completing this certification.

    ITIL® v4 Specialist: Drive Stakeholder Value (DSV) will help you manage key stakeholders, build trusted relationships, shape customer demand, embed effective design thinking, and optimise the user & customer experience.

    Why study with us?

    • Stay motivated and manage your time effectively through regular one-to-one follow-ups with your certified Tutor and Study Coach
    • You have 24/7 access to your online courses, so you can study at your own pace and save on travel costs
    • Your official certification means that your experience is validated through industry-recognised material and highly valued in the UK (and the world!)
    • Your CV and LinkedIn profile will receive complete makeovers from your Recruitment Advisor to make sure you maximise your chances of securing rewarding opportunities
    • Career and recruitment support gives you advice on how to secure and succeed in job interviews, including mock interviews and exclusive interview preparation tailored toward your prospective company and role
    • Your expert Career Consultant will help you choose the right certification, and combine it with strategic guidance to make sure you achieve success in your professional journey

    Avoid the negative effects of making the wrong decision about your development journey, have an open Q&A with an expert. 

    What’s included?

    • Consultation with a Career Consultant to corroborate your course choice
    • Unlimited, 12-month access to the ITIL® v4 Specialist: Drive Stakeholder Value (DSV) Course
    • Official ITIL® v4 Specialist: Drive Stakeholder Value (DSV) Exam
    • The ITIL® v4 Specialist: Drive Stakeholder Value (DSV) Core Guidance eBook with your exam purchase
    • Certified Tutor to provide assistance with course queries
    • Access to a full Support Team for assistance with examination, notes, and study queries
    • 1 months’ free subscription to MyAxelos filled with industry news, case studies, exam preparation materials, tools & templates, and digital badges
    • A professional CV rewrite*
    •  A LinkedIn profile overhaul to maximise your new networking opportunities*



    Certification: ITIL® v4 Specialist: Drive Stakeholder Value (DSV)

    Vendor: PeopleCert on behalf of Axelos

    Course prerequisite: You will need the ITIL® v4 Foundation certification and have attended accredited training before you will qualify to complete this qualification.

    Study time: 20 – 30 hours

    *Value-added service that can be added at an additional cost

    Certification details

    ITonlinelearning is partnered with ILX, a verified PeopleCert & Axelos Accredited Training Organisation (ATO), which means that this certification has been rigorously assessed and approved to meet industry standards. This course is offered by the ILX Group through ITonlinelearning Ltd. Both the course and exam can be taken through the ILX group in partnership with ITonlinelearning Ltd.

    Accrediting body
    PeopleCert is the global leader in the delivery of examination and accreditation services, delivering millions of exams in over 200 countries for over 20 years. PeopleCert develops and delivers market-leading Business & IT and Language exams worldwide, enabling individuals to reach their full potential and realise their life ambitions through learning.

    In July 2021, PeopleCert acquired Axelos, a joint venture company created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc (CPI.L).

    Certification expiry
    As of 2023, PeopleCert Best Global Practice certifications need to be renewed after 3 years of having obtained your qualification. This is to ensure your certification remains in line with current best practices within your industry.

    Our Students

    Our TrustScore consistently reflects outstanding service, with a strong track record of excellent customer experiences. But you don’t have to take our word for it.

    I thought the course was absolutely brilliant. All the videos were explained so well and the course material was great too – Abi

    I cannot praise the courses enough. All three courses were really well structured, really well explained and really helped you get a handle on the material – Alan

    There was never a time where I felt unsure about where I was with my program or doubtful about why I signed up to the program in the first place – Carelle

    ITIL® Specialist: Drive Stakeholder Value

    What You Will Learn

    ITIL®, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management.

      The Customer Journey

      You will gain a comprehensive understanding of how customer journeys are designed. You will learn about the concept of customer journeys, delving into their purpose, and significance in delivering exceptional customer experiences. Additionally, you will explore the process of designing customer journeys, acquiring the knowledge and skills necessary to create tailored and seamless experiences that meet customer expectations at every touchpoint.

      Explore

      You will gain an understanding of service consumers, exploring their needs, expectations, and behaviours in relation to the services provided. You will also delve into the role of service providers, comprehending their responsibilities, capabilities, and interactions with service consumers. Furthermore, you will explore markets and their dynamics, learning about the factors that influence market trends and the importance of market analysis in service management.

      Engage

      You will delve into the essential aspects of effective communication and collaboration within service management. You will develop a profound understanding of service relationships, exploring how interactions between service providers and service consumers shape the overall service experience. You will learn how to build strong service relationships by fostering trust, transparency, and effective communication channels. Furthermore, you will gain insights into managing suppliers and partners, understanding the importance of cultivating mutually beneficial relationships and ensuring seamless collaboration to deliver value to customers.

      Offer

      You will learn how to manage demands by understanding and aligning customer requirements with the capabilities of your organisation. Additionally, you will delve into designing service offerings that meet customer demands and provide value. Finally, you will learn strategies for selling and obtaining service offerings, encompassing techniques to effectively communicate the value proposition and secure customer buy-in.

      Agree

      You will learn how to strategically plan and facilitate the process of co-creating value with customers, identifying areas where collaboration can generate mutual benefits and enhance the overall service experience. Additionally, you will explore negotiation techniques and principles to effectively reach agreements with customers, ensuring that service expectations, terms, and conditions are clearly defined and aligned.

      Onboard

      You will learn how to plan the onboarding process, ensuring a seamless transition and positive experience for new users. You will also gain insights into enabling users for service, equipping them with the necessary knowledge, tools, and resources to fully utilise and benefit from the services provided. Furthermore, you will learn techniques for elevating mutual capabilities, enhancing the skills and competencies of both users and your organisation through ongoing training and support. Lastly, you will discover strategies for off-boarding customers and users in a respectful and customer-centric manner when the service relationship comes to an end.

      Co-Create

      You will learn how to cultivate a service-oriented culture within your organisation, emphasising the importance of customer-centricity and continuous improvement. Additionally, you will explore strategies for facilitating ongoing service interactions with users, ensuring proactive engagement, effective communication, and prompt resolution of any issues or concerns. Furthermore, you will gain insights into nurturing user committees, forming collaborative groups that include representatives from both your organisation and the user community to drive co-creation and gather valuable insights for service improvement.

      Realise

      You will learn how to assess and report on the value delivered by your services, using key performance indicators and metrics to measure the impact and effectiveness of your offerings. Additionally, you will gain insights into evaluating value realisation, analysing data and feedback to identify areas of improvement and make informed decisions. Furthermore, you will discover strategies for realising value not only for the service consumer but also for the service provider, ensuring that your organisation derives meaningful benefits from its service offerings.

      Project Management Career Programme

      Fast-Track Your Project Management Career! Whether you’re new to project management or looking to switch careers, this is your chance to quickly upskill and step into the world of project management. Perfect for both beginners and experienced professionals wanting to shift into this field.

      Your Success is Assured

      Expert Career Consultants

      Our expert Career Consultants select qualifications that align perfectly with your aspirations by collaborating with you to identify your desired end-goal.

      Certified Tutors

      Our certified Tutors are there to assist you with course questions, exam queries, and revision so you have all the support you need to ace your exams.

      Study Coaches and Mentors

      Your Study Coach and Mentor is dedicated to guiding and supporting you throughout your journey by providing motivation, encouragement, and monitoring progress.

      Experienced Recruitment Advisors

      Your Recruitment Advisor will provide you with the tools you need to succeed, like an industry-oriented CV, LinkedIn profile overhaul, and exclusive resources.

      Your One-of-a-Kind Solution

      Training with a difference.

      • Say goodbye to unanswered course queries and general questions with our ITIL Tutor Bot, available 24/7 and powered by ITonlinelearning.
      • Prepare for your exam with confidence using our Exam Simulator, to increase your confidence and chance of success.
      • Cutting-edge learning management system. Study on-the-go, at your convenience, whether on mobile or desktop. Gain entry to your community forum, and enjoy direct interaction with fellow students and tutors.

      Choose ITonlinelearning to experience the difference.

      Career and Progression Prospects

      IT Service Management is used in a plethora of sectors, but here are a few roles you’re qualified to explore with this certification:

      Service Desk Manager

      Information Security Officer

      ICT Consultant

      IT Manager

      IT Change Analyst

      IT Solutions Technician

      Why Choose ITonlinelearning?

      Customer-Approved Service since 2007

      You will benefit from our perfected learning & development formula by enjoying support that forms the crux of our values and mission. Our TrustScore of 4.9 has remained consistent with thousands of 5-star reviews, so we’re happy to report that our customers agree.

      An Endorsed Qualification & Reputation

      When we say accredited, we mean that official experts from our licensed organisations have evaluated and approved our training material to ensure it meets their refined standards. These qualifications thus make you a credible and reliable professional.

      Tailored Advice & Consulting

      There is no one-size-fits-all approach to achieving personal and professional goals. You deserve career consulting and employability advice tailored toward your specific skills, experience, and aspirations – luckily, this is our forte.

      Full Student Success Team

      To drive your success forward to the finishing line of your goals, our team comprises of professionals available at the press of a button to provide clarity on questions you have regarding your exam booking and preparation, portal and logins, assignments, as well as quizzes. You can also access one-to-one Tutor and Mentor Support so that your queries can be resolved swiftly and comprehensively. Our Tutors are experienced and certified in their fields, too!

      Bolster Your Income Potential & Job Security

      Your certification will provide you with a significant competitive advantage by validating your skills and knowledge – with that, you can either contribute toward your current company or grow in another one.

      Finance that suits your lifestyle

      You shouldn’t have to sacrifice your lifestyle in order to advance your skills. With your development at the forefront of our mission, we have personalised financing options so that you can live comfortably whilst investing in your future.

      Projecting Your Salary

      We want to help you achieve the best outcome in your studies so that you can flourish in your selected development pathway.

      £29.6K /

      per year

      Service Desk Analyst

      £41.6K /

      per year

      Service Manager

      £49.1K /

      per year

      Senior Service Manager

      ITIL® v4 Specialist: Drive Stakeholder Value (DSV)
      Frequently Asked Questions

      You have questions, and we have all the answers

      ITIL® v4 Specialist: Drive Stakeholder Value (DSV) is a certification within the ITIL® v4 certification scheme. It focuses on providing professionals with advanced knowledge and skills in managing and nurturing stakeholder relationships and delivering value through services.

      The ITIL® v4 Specialist: Drive Stakeholder Value (DSV) certification is ideal for those working within customer journeys, experiences, and expectations. Any IT professionals who foster relationships with stakeholders to co-create value will greatly benefit from completing this certification.

      The ITIL® v4 Specialist: Drive Stakeholder Value (DSV) certification is assessed and awarded by means of an examination. This exam comprises of 40 multiple choice questions (meaning you will have to select your answers from the options you are provided with). Your exam will be 90 minutes long, and you will be required to score 70% (28 out of 40) or higher in order to pass. This is a closed-book exam.

      Completing the ITIL® v4 Specialist: Drive Stakeholder Value (DSV) certification will provide you with advanced skills and knowledge in stakeholder management and value-driven service delivery, allowing you to effectively engage with stakeholders, meet their needs, and enhance customer satisfaction. This certification will open up new career opportunities in service management roles, enabling you to contribute to the success of organisations by driving stakeholder value and delivering exceptional service experiences.

      As of 2023, PeopleCert Best Global Practice certifications need to be renewed after 3 years of having obtained your qualification. This is to ensure your certification remains in line with current best practices within your industry.

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