What is ITIL®, really?
The ITIL® qualification is similar to a toolbox for a handyman: handymen use tools from a toolbox to complete different tasks, just as the ITIL® qualification provides you with processes and best practices for IT service management.
ITIL® teaches the vital elements, concepts, and common language of the ITIL® (Information Technology Infrastructure Library) framework to ensure that an organisation’s IT services are aligned with the needs of the business. It is based on a life cycle model, with a focus on the entire service journey from strategy to continual improvement.
Picture yourself working closely with a team, collaborating on the best way to successfully deliver IT services that meet the needs of your organisation while continuously improving their quality: you would likely be using the ITIL® v4 approach to successfully deliver these objectives.
Source: Adzuna
Select Your Qualification Level
ITIL® v4 Foundation
The ITIL® Foundation course teaches the vital elements, concepts, and common language of the ITIL® (Information Technology Infrastructure Library) framework to ensure that an organisation’s IT services are aligned with the needs of the business.
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